Refund Policy

CANCELLING AN ORDER/RETURNS PROCEDURE

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can. Once we've heard from you that you wish to cancel an order, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account within 14 days of your order.

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Once you have approved your final design with us, we will proceed to stitching the hoodie.  At this stage no changes can be made and the order cannot be cancelled. 

 

RETURNS PROCEDURE

All our hoodies are customised to you and so we don’t accept returns.  If however we have made a mistake, and we can verify the mistake through our orders process, we can accept a return and refund you the amount you paid.  We can also accept a return and replace the hoodie with the design corrected, free of charge.